Refund Policy

Digital Access Refunds

This policy explains how ZorX reviews refund requests for manual payments, subscription access, digital exports, OBS links, and creator tools.

Last updated May 26, 2026Manual review

1. Overview

ZorX sells access to digital SaaS tools, premium creator features, public link systems, and OBS/browser-source workflows. Because these services can be accessed immediately after activation, refund eligibility depends on payment status, activation status, usage, exported content, and policy compliance.

Refund requests should generally be submitted within 24 hours of activation requests or payment issues by contacting team@zorx.pro.

2. Cases Where Refunds May Be Considered

  • A user paid but the payment could not be verified and no premium access was activated.
  • A duplicate payment was submitted for the same account and same plan by mistake.
  • ZorX activated the wrong plan due to an administrative error.
  • A payment was submitted with the wrong email, and support can verify ownership and payment details.
  • A technical issue caused paid access to remain unavailable after successful verification, and ZorX could not reasonably resolve it.

3. Non-Refundable Situations

  • Completed premium digital access.
  • Downloaded, exported, or generated content after activation.
  • Use of premium tools, premium customization, or HD/export features.
  • Use of OBS/browser-source links or live overlay access.
  • Fraudulent, fake, altered, or misleading payment submissions.
  • Account bans, abuse, policy violations, or security restrictions.
  • Change-of-mind requests after successful activation.

4. Exports, Downloads, And OBS Usage

Refunds are generally not available once digital tools, exported content, premium downloads, premium customization, or OBS/browser-source features have already been used. ZorX treats these as consumed digital access because the user has received the intended digital benefit.

5. Partial Refunds

Partial refunds may be reviewed and approved manually on a case-by-case basis. ZorX may consider remaining plan duration, actual usage, payment method, administrative error, support history, and policy compliance.

6. Full Refunds And Access Removal

Approved full refunds may result in immediate removal, suspension, or cancellation of the related premium access. ZorX may also revoke associated subscription status, premium tool access, or related billing records.

7. Processing Time

Approved refunds may require approximately 3 to 7 business days depending on the selected payment provider, wallet, banking channel, verification conditions, and queue volume.

8. How To Request A Refund

Email team@zorx.pro with your ZorX account email, payment method, approximate payment time, plan selected, payment proof if available, and the reason for the request. ZorX may ask for additional verification before approving or rejecting a refund.